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Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
Experience seamless integration of Service Cloud with the rest of the Salesforce ecosystem and third-party applications to eliminate data misalignments.
Efficiently assign cases to suitable agents based on skills and workload, ensuring prompt resolutions and happier customers.
Gain a 360-degree understanding of your customers, their interactions, and preferences for improved customer service.
Connect with customers across multiple channels with great ease, offering true omnichannel experience.
Experience improved productivity as you get to establish, sustain, and use a comprehensive knowledge database, enabling faster resolution of customer cases.
Get ongoing support and constant access to media-industry-specific best practices and hacks that help in continuously refining your CS efforts.
Managers can monitor and track service performance 24/7 with the help of dedicated dashboards and customisable reports.
Get access to Service Cloud configurations that adhere to industry compliance standards so that you can operate with confidence.
Centralise all your media customer support requests and automate your case creation process. Prioritise and assign cases only to the appropriate agents to ensure timely and personalised responses, improving overall customer satisfaction.
Manage media licensing agreements, track partner interactions, and automate communication workflows. Use them to effectively manage partner inquiries, manage content distribution, and ensure compliance with licensing terms.
Track and manage client inquiries related to advertising campaigns. Agents can access relevant campaign data, address client concerns, and provide timely updates, improving communication and customer satisfaction.
increase in customer support productivity
reduction in case resolution time
improvement in customer satisfaction ratings
It is a customer service and support platform that enables businesses to deliver personalised and efficient customer service across various channels.
Yes, Service Cloud caters to businesses of all sizes. It offers scalable solutions, allowing small businesses to start with basic features and expand as their customer service needs grow.
Within a short span, this package enables media businesses to deliver personalised and responsive customer support. This helps in boosting customer loyalty.
Contact us for a personalised quote.
Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
Don’t overthink it. If you have a definitive programme need or just having unformed thoughts about growing your company or your division to new heights, drop us a note and let’s talk.
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