Service Cloud Quick Start
Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
What’s included
Discovery & design
- Project kick-off call and requirement gathering session
- Review media industry service operations and goals
- Identify key customer service touchpoints and channels
- Weekly project check-in calls to review progress and next steps
Salesforce configurations
- Media industry-specific Salesforce Service Cloud setup and configurations
- Configure up to 3 Case Record Types with custom fields and page layouts
- Set up Email-to-Case, Web-to-Case, and Social Media-to-Case functionality
- Implement up to 2 Knowledge Base article types tailored for media industry support
Omnichannel support setup
- Configure routing and assignment rules for cases based on media industry best practices
- Set up Live Agent chat for real-time support interactions
- Integrate social media channels for case creation and response
Salesforce training
- 4 hours of remote in-app training for service staff and system admin users
- Additional Salesforce resources for self-paced learning
Time to value
- Typical setup completed in 4-5 weeks
30 day post implementation check-in
- Review reports, team engagement, lessons learned, and discuss next steps
Get a free consultation
Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
Company Benefits
Salesforce ecosystem integration
Experience seamless integration of Service Cloud with the rest of the Salesforce ecosystem and third-party applications to eliminate data misalignments.
Streamlined service processes
Efficiently assign cases to suitable agents based on skills and workload, ensuring prompt resolutions and happier customers.
Enhanced customer loyalty
Gain a 360-degree understanding of your customers, their interactions, and preferences for improved customer service.
Multi-channel service
Connect with customers across multiple channels with great ease, offering true omnichannel experience.
User Benefits
Faster resolution to queries
Experience improved productivity as you get to establish, sustain, and use a comprehensive knowledge database, enabling faster resolution of customer cases.
Continual performance enhancement
Get ongoing support and constant access to media-industry-specific best practices and hacks that help in continuously refining your CS efforts.
Monitor and track performance
Managers can monitor and track service performance 24/7 with the help of dedicated dashboards and customisable reports.
Operate with better confidence
Get access to Service Cloud configurations that adhere to industry compliance standards so that you can operate with confidence.
Key Use Cases
Case management
Centralise all your media customer support requests and automate your case creation process. Prioritise and assign cases only to the appropriate agents to ensure timely and personalised responses, improving overall customer satisfaction.
License management
Manage media licensing agreements, track partner interactions, and automate communication workflows. Use them to effectively manage partner inquiries, manage content distribution, and ensure compliance with licensing terms.
Campaign support
Track and manage client inquiries related to advertising campaigns. Agents can access relevant campaign data, address client concerns, and provide timely updates, improving communication and customer satisfaction.
Our Results
increase in customer support productivity
reduction in case resolution time
improvement in customer satisfaction ratings
Frequently asked questions
It is a customer service and support platform that enables businesses to deliver personalised and efficient customer service across various channels.
Yes, Service Cloud caters to businesses of all sizes. It offers scalable solutions, allowing small businesses to start with basic features and expand as their customer service needs grow.
Within a short span, this package enables media businesses to deliver personalised and responsive customer support. This helps in boosting customer loyalty.
Contact us for a personalised quote.
Get a free consultation
Align your CS team with a customer-centric approach using our Salesforce Service Cloud Quick Start package.
